How we protect your reputation, day to day

From onboarding to weekly reporting

1. Onboard

   We learn your rules, products and policies, and set the platforms, coverage and escalation contacts.

2. Work from your approved facts

   Our team answers from your approved policies and reference material, so replies are accurate and consistent.

3. Reply as people

   Traders on our team write every reply. Nothing is posted automatically.

4. Review every day

   Senior staff review the logged work daily and correct anything that falls short.

5. Report what we see

   Recurring themes and concerns go into your weekly report, each linked to the interactions behind it.